Q&A on SCGHome products and services
Q: "What are the delivery charges?
A: Our sale admin will contact you for delivery charges based on your order's shipping location."
Q: "How do I pay for my ordered products?
A: You can pay via digital payments or cash on delivery. "
Q: "How do I cancel my order ?
A: If you would like to cancel the order before it delivered to you, you can cancel the order by the helps of our Call Center and cancel it. "
Q: "Where to check Warranty ?
A: You can check product information or warranty conditions by clicking and go to the product details page that you want to know about or you can get in touch with our sale admin and provide details with your product so we can help you to solve the issue. "
Q: "Are there any charges on purchases like taxes ?
A: All order amount is inclusive of all taxes. "
Q: "Delivery Time
A: Normally, we deliver within two working days for Yangon area. Delivery time may vary based on the cities and states."
Q: "What is return service?
A: You can request a return within 7 days of receiving it. If the period is exceeded, scghome.com.mm reserves the right to consider the refund on a case by case basis. "
Q: "Conditions for exchange/return
A: You can return the product within 7 days after receiving the product under the following conditions:
- Defective / broken / damaged products
- Wrong product delivered, such as the size or color of the product is not the same as ordered, etc.
- The product received does not match the description.
- Must be a product that has not been installed
If your returned item does not meet the above requirements, we reserve the right to reject any request for a refund.
Please contact to request an exchange/return of the product at scghome.com.mm customer service through the following channels:
Email : email@example.com
Tel : +959255924754 (Monday-Friday 8:30 a.m. - 5:30 p.m.)"
Q: "Refund Policy
A: In the case of defective / broken / damaged products, wrong delivery such as size or color of the product not the same as ordered, etc., the product received does not match the description and must be a product that has not yet been installed, scghome.com.mm will refund the purchaser for the full amount of the product, shipping and installation fees (if any) actually paid. scghome.com.mm customer service team will contact you details and request documents to proceess with the refund."
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